Privacy Policy

Jain Telemedia Services Limited operates Jain Focus, a free magazine application providing Jain-related articles and publications. This Privacy Policy explains how we handle information when you use the app or contact us.

1. Information you provide

Registration and login: Jain Focus includes user login. We process the account information you submit through the registration and login forms, such as your name, email address or mobile number where those fields are requested, and the authentication information needed to verify access. We use this information to create and manage your account, authenticate you and provide account-related support. The fields displayed in the app identify what you are asked to provide.

Support: If you email us, we receive your email address, message and any attachments you choose to send. We use them to answer your questions and resolve your request. Please do not send passwords or unnecessary sensitive information.

2. Technical information and service operation

Online requests for login and magazine content involve processing network information, including an IP address and request details, by the servers delivering the service. Operational records may include request times, authentication events and errors where needed to operate, troubleshoot and secure the service. We use operational information for service delivery and security, rather than advertising.

3. Notifications and permissions

Jain Focus requests notification permission to send updates about magazine issues, newly available content and service-related information. You can allow or deny this permission and change your choice at any time in your device’s Android notification settings. Turning off notifications does not delete your account.

Where device delivery identifiers or notification tokens are used to route notifications, they are processed for notification delivery and related troubleshooting. Notification permission does not grant access to your contacts, photos, camera, microphone or location.

4. Advertising and Firebase

Jain Focus does not display advertisements. Firebase is not integrated into the app. We do not use account information for targeted advertising.

5. How information is used and shared

We use information to operate the magazine service, manage login, send permitted notifications, respond to support requests and prevent misuse. We do not sell personal information.

Service providers that operate our hosting, authentication, communications or content-delivery infrastructure may process relevant information only as needed to provide those services. We may disclose information when required by applicable law or a valid legal request, or when necessary to protect users and the security of the service. We do not share personal information with advertisers.

6. Retention and deletion

Account information is retained while your account is active and as needed to provide the service. Support communications and operational records are retained only as long as needed to resolve requests, maintain security or meet applicable legal obligations. When those purposes no longer apply, information is deleted or anonymised.

When a verified account-deletion request is completed, the account and associated personal information are deleted, except for records that must be retained for a legal obligation or a specific security or fraud-prevention purpose. Any applicable exception and retention basis will be explained when handling your request. Residual backup copies are removed through the backup lifecycle and are not used for ordinary service operations.

7. Account and data deletion requests

To request deletion of your Jain Focus account and associated personal data without using the app, email support@jinvanichannel.com with the subject Jain Focus Account Deletion. Include your registered email address or mobile number so we can locate the account. Do not send your password or one-time login code.

We may verify that you control the account before processing the request. We will confirm receipt and explain any information needed to complete deletion. Uninstalling the app or logging out does not itself delete your account or server-held information.

You can also contact the same email address to request access to or correction of your personal information, or to raise a privacy concern. We will handle requests in accordance with applicable law.

8. Security

We use reasonable technical and organisational safeguards designed to protect personal information, including secure transmission and access restrictions. No internet transmission or electronic storage system can be guaranteed to be completely secure. Keep your login credentials confidential and contact us if you suspect unauthorised access.

9. Children and parental requests

Parents or guardians who believe a child has provided personal information that should not have been collected can contact us at support@jinvanichannel.com. We will investigate and take appropriate action, including deletion where required. Where applicable law requires parental consent for a child’s personal information, that consent must be obtained before processing it.

10. External services

If you choose to open an external website or service from the app, its own privacy policy governs the information you provide to that service.

11. Policy updates

We may update this policy as the app or our information practices change. The updated policy will show a revised effective date and will be made available through the app and our website. Additional notice or consent will be provided where required.

12. Contact us